Refund policy

Thekua is a food product, so we can't take back packs once they have been delivered and opened. If something isn't right with your order, we will make it right.

Damaged, wrong or missing items

• Tell us within 48 hours of delivery through our Contact page, with your order number and photos (an unboxing video helps).
• Once we have checked your claim, we will send a replacement or refund you, whichever you prefer.
• Refunds go back to your original payment method within 7 working days of approval. Your bank may take a few more days to show it.

Cancellations

• You can cancel for a full refund any time before your order is dispatched.
• Once an order has been dispatched it can’t be cancelled, because the parcel contains food.

What we can't accept

• Returns of opened or partly eaten packs, except where the product was damaged or wrong.
• Claims made more than 48 hours after delivery.

Need help?

Write to us at the email address on our Contact page or call the phone number on our Contact page. If you're not happy with how we handled your request, you can contact our Grievance Officer (details on our Contact page).